Ballerz Abroad is a football travel and sports tour provider specialising in international football experiences for grassroots clubs, academies, schools, teams, players and families.

As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we are committed to protecting and respecting the privacy and rights of all individuals whose data we process.

For the purposes of data protection law, Ballerz Abroad acts as a "Data Controller" in respect of the personal data we collect and process.

This Privacy Notice explains how we collect, use, store and share personal data when you visit our website, make an enquiry, book a trip, or otherwise interact with us. It also outlines your rights in relation to your personal data.

What Information Do We Collect?

We collect personal data to enable us to:

• Administer our relationship with you and respond to enquiries

• Provide and manage football tours, events and related services

• Communicate with you regarding your booking, enquiries or requests

• Send newsletters, updates and marketing communications (where permitted)

• Arrange travel services, accommodation, fixtures and activities

• Process payments and manage billing

• Handle complaints or issues

• Comply with legal, regulatory and insurance obligations

The personal data we collect may include:

• Name

• Address (home or business)

• Email address

• Telephone number

• Date of birth

• Emergency contact details

• Passport or travel information (where required for bookings)

• Payment or financial information

We collect this information when you provide it to us, including via our website forms, email, telephone, social media, or during the booking process.

Special Category (Sensitive) Personal Data

In certain circumstances, we may need to collect special category personal data, such as:

• Medical or health information (e.g. allergies, injuries, medical conditions)

• Dietary or accessibility requirements

• Racial or ethnic origin (where relevant for visa, safeguarding or regulatory reasons)

We will only collect and process this information where it is strictly necessary and will seek your explicit consent before doing so.

Your Rights

Under UK data protection law, you have the following rights:

Right to Be Informed

This Privacy Notice explains how we use your personal data.

Right of Access

You have the right to request a copy of the personal data we hold about you (a "Subject Access Request"). Requests are free of charge and will normally be fulfilled within 30 days.

To make a request, email: info@ballerzabroad.com

Right to Rectification

You have the right to ask us to correct any inaccurate or incomplete data we hold about you.

Right to Erasure ("Right to Be Forgotten")

You may request that we delete your personal data where there is no lawful reason for us to retain it.

Right to Object

You may object to:

• Processing based on consent (you may withdraw consent at any time)

• Processing based on legitimate interests

Right to Restrict Processing

You may request that we restrict processing where:

• You contest the accuracy of the data

• Processing is unlawful but you do not want the data erased

• You need the data for legal claims

• You have objected to processing and a decision is pending

Right to Data Portability

You may request a copy of your personal data in a commonly used electronic format so it can be transferred to another organisation.

Rights Related to Automated Decision-Making

You have the right to object to decisions made solely by automated means, including profiling.

Data Retention

Ballerz Abroad typically retains personal data for up to 7 years. This is to meet legal, regulatory, accounting and insurance requirements. Data is securely deleted once it is no longer required.

Overseas Transfers

Some personal data may be transferred outside the UK or European Economic Area (EEA) where required to deliver our services (for example, to overseas accommodation providers or tournament organisers). Where this occurs, we ensure appropriate safeguards are in place.

Data Security

We take data security seriously and maintain appropriate technical and organisational measures to protect personal data, including:

• Secure IT systems and access controls

• Data minimisation and regular reviews

• Staff awareness and training

• Secure website and hosting infrastructure

These measures are designed to protect against unauthorised access, loss, misuse or disclosure of personal data.

Complaints

If you have any concerns about how we handle your personal data, please contact us at info@ballerzabroad.com and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk